FAQ
Q: What is the return policy?
A: See RETURNS POLICY page for information on our return policy.
Q: What is your refund policy?
A: See RETURNS POLICY page for information on our refunds policy.
Q: What are the shipping options?
A: All orders are shipped 3-5 business days USPS Priority Mail.
Please note that the current COVID-19 pandemic has affected shipping carrier delivery times. Our processing/shipping time is usually 3 to 5 business days but with the situation at hand, those specific business days are not a guarantee.
Q: What do I do if I never receive my order?
A: Please contact us @ innerstanding2021@gmail.com. Please allow up to 24 hours for response.
INNERSTANDING IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF YOUR ORDER SAYS DELIVERED VIA USPS WEBSITE BUT YOU DID NOT RECEIVE, PLEASE CONTACT YOUR LOCAL POST OFFICE SO THEY CAN INVESTIGATE AND RESOLVE THE ISSUE.
Q: When will I receive my order?
A: After ordered is placed, you should receive your order within 3-5 business days USPS Priority Mail.
Q: How do I make sure I order the right size?
A: All of our inventory is manufactured on different size charts and are made of different materials. Please read product descriptions of each item listed on our website before placing your order. Once your order is placed, all sales are FINAL.
Q: Can I make changes to an order I already placed?
A: Unfortunately, once your order is placed, we are unable to change it. All sales are final.